Covid-19 Update

Latest Customer Announcement

20th November

Like most businesses we have been very concerned about how to service our existing customers safely, many of whom have installations continuing throughout lockdown. The government has altered their ‘lockdown’ rules for our industry and we therefore need to make some changes to the way we are operating. 

 

The Showroom will now be closed to the general public with a trade counter open. However, please call 01225 462727 if you have a need as we will continue to operate with a skeleton staff throughout the lock down for:

  1. Trade Enquiries
  2. Email and Phone Orders
  3. Appointments via Video link (Zoom or Whatsapp) 
  4. Deliveries (please call to book these in advance)
  5. Collections (please call in advance to arrange these)
  6. Any Urgent Bathroom Needs

 

We take our duty of care to you and our staff very seriously and our premises is Covid safe with screens, masks, sanitiser, ionisers and cold foggers.  

 

We support large numbers of tradespeople in the building industry who are working throughout the lockdown and require our support to get the equipment they need to continue their work. We will be available to help in any way we can so please call for assistance.

 

Staff will be at the premises from

Monday to Friday from 8:30am – 5pm and on

Saturday from 9am – 5pm.

If you have any questions please call us. Tel: 01225 462727

 

Common Questions:

 

Are you able to process my order and get the goods in over lockdown?

 

Yes, almost all of our suppliers are open for business in some capacity over the lockdown and we will be able to take orders and order your goods to be delivered as soon as possible. We can call ahead and check stock, but please allow for potentially slightly longer delivery times due to the lock down measures. 

 

How will video appointments work?

 

Please call to arrange a time to suit. We will send you a confirmation email and a zoom link to enable you to have an appointment with a member of the team. There is more information about these appointments here: https://totalbathrooms.co.uk/video-appointments/

 

I have an outstanding order, will you be able to deliver my goods?

 

Yes we will be running a normal delivery service but for your safety will be unable to enter your home apart from leaving goods in an outbuilding, garage or just inside the front door to keep them out of the rain. You won’t have to sign, we will just take your name and pictures of the delivery.

 

I want to collect my goods. Can I do this?

 

Yes. Please ring in advance to arrange this and we will ensure your goods are prepared for collection at the time agreed. When you arrive to collect please call 01225 462727 and a member of the team will attend to your needs.

Cheerful female carpenter talking on a phone Elderly woman using a tablet on a couch Woman in a face mask receiving a delivery box

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