”I have to say that I’ve never spoken to the same person twice, but no one ever took long to grasp the order and give back the right information. It’s been a wonderful retail experience dealing with your company.

From the very beginning and the technical advice on which appliance was suitable, to the handling of the order and the fact that everyone I spoke to immediately put me on the right track, demonstrated a joined up company where the different departments speak to each other. I was therefore not surprised when Tom met the tight deadline and the delivery was here for my plumber to install. First class service beginning to end…thank you.”
Shindi Poonia

“I could wax lyrical about the service from Andy Rob and Michelle. I cannot fault total bathrooms on price, service and quality. You guys have literally saved me thousands. Have a bloody good Christmas you guys deserve it.”

Rob Bartlett

“Total Bathrooms have been awesome, the quality of the stock is excellent and their customer service is great, nothing was too much trouble, we will continue to use them to complete our project”

Mr B

“Thank you so much Andy.
To date All I can say is that I would not want to go anywhere else for a bathroom. The courtesy, understanding and service I have received is second to none. The installation is not yet finished so unable to comment on the installers except to say so far, very professional, neat working and a pleasure to deal with.
My neighbour’s daughter will look at the bathroom when complete as it is possible that her parents who live opposite will replace their bathroom.
Many thanks for all your help.

Mrs Maddie Drury

“Michelle at Total Bathrooms has been the BEST!!! I cannot recommend her highly enough. She helped me complete 3 bathroom projects and she has been amazing. Thank you!!!”

Mr & Mrs S

“Total bathrooms were brilliant. Tom gave us such a personal and tailored service. Totally got what we were after and came up with fantastic suggestions that looked great. And he went the extra mile to get stuff to us quickly. Totally took the strain of moving into a new place off us!! Would highly recommend total bathrooms.”

Mrs K

“I was very impressed by the service provided by Total Bathrooms. On a personal level, Rob was more than helpful, patient, accommodating with us. He also has a very positive manner and this is/was important as any bathroom project is bound to have its ups and downs, and ours was at times challenging for us at home.”

Mr & Mrs M

Amazing help from Tom at Total Bathrooms. He has spent a lot of time on Zoom with us designing our bathroom and then finding us the best possible deal. We have been shown a lot of care and attention to detail. Thank you Tom! We will be back next time we have a bathroom project.

Steve Wigley

Dave has been absolutely amazing in helping us with our bathroom requirements. Dave has tirelessly and patiently sourced what we needed and gave us his expert opinion which was greatly appreciated. I would highly recommend Total Bathrooms if you are looking for quality products with a service to match.

Ms C
Hi Eddie and all other team members who have helped me to get my beautiful bathroom. All your hard work and great service, wonderful communication skills have been a tremendous help to me.
Thank you so much for all your  help and advice in designing our bathroom! We are so pleased with it. It looks fab and all the units and shower really work well together.
We really appreciate all your efforts in order to make the process run smoothly.  We were so impressed with Gary, Lee and Chris who ensured the end result looked perfect. Thanks for your recommendation. 
Alison & Francis

You’ve gone over and above – we really appreciate this. Everything is coming together here and we are grateful for everything that you’ve done to help us.

Priscilla and John

Chris Balzan has now finished installing our new shower room. He has made a quite excellent job of it, and we would strongly recommend him to anyone. He certainly deserves to be on your list of reliable contractors – which we used to find him, only to find that he was already working for a neighbour down the street! So this is a double recommendation.

Thanks to you too for all your help and advice in choosing the materials to install.

Mr Doyle

With 3 bathrooms and 2 cloakrooms being planned for renovation I was totally relieved to end up in the hands of Tash at Total Bathrooms. Amazing knowledge, patience and support in getting the job done from beginning to end. Nothing was too much trouble. A huge thank you – there literally isn’t a single thing that I would have changed or done differently.

Sarah Hood

Refurbishing a bathroom is a complex task that you don’t do that often in life but Tash at Total Bathrooms is a lovely warm person who patiently steps through each stage with you offering intelligent advice from her years of experience with a realistic understanding of budget and requirements. From planning, through design reiterations, to product specifications & selection, we couldn’t have asked for more. She has now helped up with three projects and we wouldn’t hesitate to recommend Total Bathrooms & Tash personally to anyone considering a new bathroom.

Kay Gilbert

Wonderful staff at Total Bathrooms, who ever we have dealt with have been very helpful and happy to go the extra mile to get what we wanted done..Especially Tash and Rob Myers. Excellent selection to choose from with a varied price range. Wouldn’t go any where else.
First class service and products when we completely gutted our on suite and now again on our completely new wet room. Well done guys at Total Bathrooms your simply the best! Love coming to see you all because we know you’ll bend over backwards to help in any way possible. Totally Brilliant.

Dee Chilcott

The team at Total Bathrooms could not have been more helpful & efficient. We had an awkward space to deal with but they came up with a fantastic design and nothing was too much trouble, They have an extensive product range to suit all budgets and I would not hesitate to recommend them. I am delighted with the finish product, thank you!

Heidi Houlihan

We met Dave and came back for an appointment the following week, he was absolutely brilliant and helped us through the planning of our bathroom. He went above and beyond and nothing was too much trouble would definitely recommend.

Stuart Mitten

Rob was fantastic from start to finish. Really felt listened to, and he created a little slice of heaven in our home. Rob kept us up to date with delivery and was clearly very knowledgeable about the products on offer. And if that wasn’t fantastic enough…. Rob is also kindly jumping out of a plane to help us raise money for Waterhouse ward at the RUH. If that’s nothing going above and beyond….. I don’t know what is!!! Thank you Rob! You’re one in a million!

Niki Hartley

We can’t speak more highly of Tom Northway in total bathrooms in bath. He was incredibly helpful from start to finish, understanding exactly what we wanted, dealing with us patiently, helping us find the right product at the right price. He is a real asset to the team and we will be recommending total bathrooms to our friends and family. We found the discount section amazing and have managed to save an awful lot of money on our bathrooms and cloakroom. Thank you.

Fiona and Anthony

Fabulous showroom with inspiring ideas. Everything priced separately so easy to put together your dream ideas. Outstanding salesperson, listened, only showed us what we were interested in or bettered it, professional and very friendly, highly knowledgeable, and only promised what could be delivered. I would highly recommend Total Bathrooms to anyone seeking one bath or a whole package of bathrooms that can be customised to requirements and budgets.


Wonderful experience, very nice clean showroom with extensive selection at all budgets. Was given very good advice from Andy Webb who helped me put together all my ideas into a beautiful bathroom within budget. Top marks!

Laura Goodland

The service we received from Michelle at Total Bathrooms was absolutely fantastic. We recently completed 3 bathrooms and from her first survey visit, Michelle was able to offer knowledgeable advice on the design and products that would work best in our different spaces. It always amazed us that even when we popped into the showroom unexpectedly to look at different options, Michelle could remember our rooms and their quirks, despite having numerous clients and rooms to focus on. She was endlessly patient, even when we changed our thoughts and her vision has helped us create 3 lovely bathrooms – thank you!


This is a great place to get your bathroom sorted ! I have bought from their clearance on line, visited the showroom and worked with Andy to sort my requirements and collect my orders . Nothing is too much trouble, highly recommend.

Jackie Naghten

It has been a good few months since we first came into the showroom but I’m glad to say that the upgrading of both our bathrooms was finished off by the decorators this week. We have been very pleased by the service Total Bathrooms provided in the planning and then ordering of the materials etc. You have all been most helpful with the follow up queries so many thanks for the after sales service too.

Thank you too for recommending Aqua Bathroom to us. We have been very pleased by all of their installation work.

C. Hounsell

I visited Total Bathrooms in Bath for the first time this morning. I was served by Lee and was amazed at the standard of Customer Service, absolutely brilliant – the best I’ve received anywhere in a very long time. I’ll definitely be back.

Yvonne Joyce Midgley

A totally honest and trustworthy company to deal with. Nothing is too much trouble and they have a fantastic range of Bathroom fittings to choose from. Very happy with them.

Amanda Brake

So much to choose from it took a while to make my decisions, but I am extremely happy with my new cloakroom and bathroom. Rob Myers was so helpful and very patient, and when I had a problem with one item there was no problem getting it replaced. I can’t recommend Total Bathrooms highly enough.

Peggy Wilshire

I needed a spare part for an obscure fitting. Not only did they help me but gave me the part I needed free!. Brilliant service and I would totally recommend.

Martin Spencer

Very attentive service from Rob throughout. No detail left out.

Alex Munn

Excellent service and guidance given by Rob at Total Bathrooms. Everything turned up on the day it was expected except one small item, which was refunded very promptly. A good experience all told.

Jean Shepherd

Had a great experience with Total Bathrooms and helped through the whole process by Rob. What the staff don’t know about bathrooms, you don’t need to worry about. A huge amount of choice but depending on budget style and spec I was able to get a great looking and functioning bathroom. Highly recommended.

David Liddle

Really impressed with the service and products provided by the team at Total Bathrooms and their approved fitters. Have used them twice now and would thoroughly recommend them for both the small upgrades and total bathroom refurbishments

Tania Ell

The whole team were wonderful. Each giving help and advise throughout the buying process. Our new bathroom is stunning and we are over the moon with it. Would not hesitate to recommend Total Bathrooms and Andy Oakley, our fitter, who did an amazing job.

Nikki Ganley

I found the assistants very knowledgeable, experienced and helpful they took us through everything using computer app to plan out our bathroom so we could visually see it. Would recommend them and the products.

Theresa Hawkins

Rob, Sam and, well everyone at Total Bathrooms were wonderful! We’re so happy with the service, expertise in designing our bathroom, and the customer service was second to none. Highly recommended, no matter what your budget is (we snaffled a couple of bargains from their clearance floor).

Helen Halliday

Michelle at Total bathrooms is outstanding, her customer service is amazing, I rang her off the cuff and she sorted my problem, Michelle even wants to come to my property when bathroom is fully finished, thank you Michelle.

Ellen Brooks

Personally dealt with Ed who was great. Every time I turned up everyone made sure I was aware of if someone was available, when they could see me but they made sure I was noticed when I came in. Efficient all round. Really helpful and made my choices easy and clear including pricing throughout and time scales.


Am absolutely delighted with my new bathroom. Total Bathrooms offered a fantastic consultation and through them I employed Chris from South West Heating to do the fitting. Chris was a total professional throughout, friendly, helpful and always on time. It was easily the best experience I’ve had with a tradesman. Thanks you Chris and Total Bathrooms, can’t recommend you both highly enough.

Jojo Frank

I’m so glad I ordered our bathroom with Total Bathrooms. There are so many different components to order and getting the measurements right was so crucial, so sitting with Lee and going through the order made everything so much less stressful. It also meant that the fitting went very smoothly as everything I ordered was correct. I also felt I received good advice about the products and not pressured into purchasing anything more than we needed. I’d definitely recommend Total Bathrooms and would come back again when we need similar work done.

Jenny Allan

From the first visit to Total Bathrooms right through to delivery of products and any questions I had after delivery the service has been exemplary. When looking at products there was no pressure but someone was available and very knowledgeable to help and advise. When I returned to choose final products I was anxious as my Husband had Covid so couldn’t be with me but I needn’t have worried as Eddy was so helpful and not pushy of the expensive items. He made the whole choosing process seamless. After purchase queries have been dealt with quickly and efficiently. Although you speak to different people the communication between staff is excellent and everyone is able to help. Every member of staff is helpful, polite and respectful. I would without doubt recommend this Company and will be using them again.

Jayne Bray

Cannot speak highly enough of the team at Total Bathrooms (Bath). From the moment we were engaged by Andy Webb right through to taking a shower in our new bathrooms everything was perfect! Andy took time to understand our needs and walked us through the process of turning our mood boards into reality! We completed 3 bathrooms and a cloakroom and through TB secured Thomas Crapper and Burlington furniture at competitive prices! We were kept in the loop on deliveries and as we were renovating the entire house TB worked with us to hold off deliveries until each space was ready! Whenever we contacted TB and in Andy’s absence the rest of the team were just as great! We highly recommend Total Bathrooms and if we ever go for another renovation we’ll be heading straight back to them! 

Darren Campbell

Total bathrooms were incredible from design to helping us find a fitter. We love our bathroom and these guys helped make our dream bathroom a reality.

Kezia Warren

Helpful staff. Good quality products.

Tim Markall

Great service, friendly and knowledgeable staff.

Mark Matthews

Absolutely over the moon with our new bathroom. The service we received from Tash & the team was brilliant from start to finish. Andy Oakley was such a professional bathroom fitter. Him and his team were amazing. The attention to detail was incredible. We can’t recommend them highly enough. Planning our new bathroom was like a dream but it turned out even better than we could have possibly imagined. Thank you all!!

Wendy Isaacs

Total Bathrooms were a great help in putting together plans and supplying everything for our bathrooms. A one stop shop with knowledge and expertise. Thanks Andy and colleagues.

Russell Hanson

We were advised to look at Total Bathrooms for all the kit for our new wet room. There’s a great range of bathroom furniture for all budgets as well as a wide range of seconds. Parking on site, just outside Bath. The staff were attentive and efficient, kind and helpful. Communication was excellent. The processes for ordering and delivery were clearly explained and when we had to swap an item due to a change in the conversion here at home, it couldn’t have been easier. I would happily return if we were to buy another bathroom or wet room.


Had a really great experience upgrading our bathroom with Total bathrooms. The range of products they offer is by far and away the best we had seen after looking around a few shops in Bath and Bristol. Once we got to the stages of planning and picking items Michelle was extremely patient and helpful, showing us all the different variations and manufacturers so that we could get exactly what we wanted at the best price. She was also very helpful when it came to room layouts and recommending fitters, even taking time out of her day to do home visits to make sure we got the best layout out of a relatively small space. Everything was delivered well ahead of the install date and the delivery men even packed all the products for us in the garage meaning we had no work to do ourselves. The fitters, Duncan and Dave, were arranged and recommended by Michelle and they were top class too. All in all couldn’t fault the experience from start to finish. 10/10 Thanks, Will & Leeanna

Will C

Very professional, polite, attentive and efficient. Quality products at reasonable prices. Highly recommended.

Aysha Qureshi

Couldn’t recommend this company highly enough! Staff extremely helpful, polite and knowledgeable. Went the extra mile to find what I was looking for and the best price too. Would certainly use this company again and recommend others too! THANK YOU!

Rosanne Pillar

Andy was really helpful from start to finish and designed us a really nice bathroom that we absolutely love. I’d definitely recommend Total Bathrooms.

Katherine Charbonnier

Very helpful friendly. Good product knowledge. I had a very short delivery schedule due to plumber already booked. Advised what we could realistically get in time frame. Went out of way to fit in delivery with my day. Highly recommend.

Racheal Jones

Due to a mix up with measurements the radiator Total Bathrooms sold me didn’t fit. I was originally told I couldn’t exchange radiators and would have to buy a replacement smaller one but I was subsequently told that I could indeed be refunded for the original radiator. This was a very generous gesture and not something TB were obliged to offer by any means. Just good old-fashioned, but increasingly rare, first-class customer service! Many thanks!

Mark Lloyd

Great design service. Lovely approachable team. Really happy

Aggie Skorko

Great knowledge and service. Attractive prices made possible.

Iza Jaroc

Rob was incredibly helpful. Full of energy and ideas and extremely patient.

Judith Tomlins

Great personal service, thanks Rob!

Roland Coldrick

Please can I just say what a star Sophie has been. I met her to discuss a shower room conversion. Throughout the whole process she has listened, offered suggestions, double, triple checked items and gone above and beyond in being responsive and flexible with my requirements. I would totally recommend her.


Sophie was very helpful throughout the process and I’m very pleased with the fixtures I made as well as the guidance in what I would need when designing my new bathroom.


I went to Total Bathrooms for my full bathroom refit. They were extremely helpful, very knowledgeable and Rob created an amazing, well thought out design. When the design had to change and when the building work was delayed, they were always more than happy to help me in any way that they could. I am extremely happy with the finished design and couldn’t recommend them highly enough.

Lara Buck

I cannot recommend Total Bathrooms and the team enough. They are super helpful and really patient (I think we kept them on their toes ;-)) . Their knowledge and help is second to none ! A HUGE thank you to Sophie & Rob who have been amazing. Thank You

Lara Jaggon

Such amazing customer service. I really can’t rate Tom at Total Bathrooms highly enough. He went above and beyond to make sure we got what we wanted at the right budget. Fantastic – we will definitely be returning for our next bathroom renovation!

Leah Moore

We had been trying to have a new bathroom fitted for well over a year and our local builder was very interested but had difficulty finding a plumber.

A friend suggested Total Bathrooms. So that Friday afternoon I telephoned the company and made an appointment for Lee to come and advise how we could replace the bath with a walk-in shower. Lee came out and advised, measured the space and sent us the drawings. The next week we came to the showroom and chose the fittings. We were impressed with the quality everything and having a list of plumbers/fitters was a bonus. Lee recommended Aqua Bathrooms for fitting, they got in touch with us the next day and came out within a couple of days draw up a plan of work. We didn’t have to wait long for the work to start, as there had been a cancellation and the work started two weeks later.

I was very impressed with the whole operation. The quality of the shower tray and the glass, a vanity unit, and a very quiet, efficient extractor fan.

I wish I had heard of Total Bathrooms sooner.

Marilyn Strevens

Michelle was amazing. Knew her stuff, very professional, patience of a saint; nothing too much hassle and we’ve ended up with 3 fantastic bathrooms. Would highly recommend.

Jane Padwick

Had a very pleasant experience with Andy Webb over the past couple of weeks purchasing our bathroom. The opportunity to purchase factory seconds saved us a small fortune and we are very grateful to Andy for suggesting this option. Great customer service would recommend Total Bathrooms to anyone looking to purchase one definitely 5 star service. Thank you Andy

Keith Brailey

We could not have been more impressed with this company – from the initial design appointment through to delivery. Their knowledge of the products they stock and following customer service is first class. Sophie planned a beautiful bathroom for us and we are thrilled.

Lin Haskins

Peter and his team, especially Dave Chard, looked after us from the beginning to end of our project and provided an excellent service for our family bathroom refurbishment. They have a positive ‘can-do’ attitude and are ready to help wherever they can, including suggestions on professional bathroom fitters, with whom we were most grateful to and very pleased with. Thank you Total Bathrooms for a great all-round service, which was much appreciated.

David Kingston

Michelle was great in helping find the right products for our bathroom at great prices. The service was excellent.

Alison Blair

Fantastic & friendly service, Dave helped us quickly put together the bathroom we wanted at a great price.

John Candish

Great Service in all areas. Would highly recommend.

Simon Davies

Really helpful and friendly staff who work hard to help you work out what you want. They are also really on it when it comes to sorting out any issues with suppliers. We had a faulty cabinet delivered and they’ve sorted everything out for us. Takes the stress out of buying a bathroom.

Andy Nicholls

Very welcoming and helpful with no pressure. We made a decision and were expertly taken through the process of planning our bathroom. The whole experience was one of expert knowledge and friendly advice.

Tim Dow

Very helpful and sorted out a delivery problem within an hour if calling. Excellent service, would recommend.

Samantha Holliday

It is just over a year now since Total Bathrooms upgraded our bathroom and our en-suite and it all still looks as good as new. We asked Andy to include safety features, grab handles on the bath/shower, non-slip surfaces, higher toilet seats etc to aid our older and younger users. This was done and in a way that the spaces do not look modified which is just what we wanted.

Christine Hounsell

Only came across this place through Google as couldn’t find what we wanted in the local DIY stores. Friendly, helpful staff and great prices. Purchased a sink and tap for a small toilet room. Will be back when we do the bathroom.


Helpful staff, including when I needed to exchange an item.

Jessica David

Eddie, Tom and the rest of the team have been amazing, we would definitely recommend them, very professional and accommodating, even giving us a list of fitters for the installation (complete with availability).. We love our new bathroom so much better and spacious than it used to be. I wish we took pics of the old bathroom to compare.

Kristian Davies

Very helpful and excellent advice.

Jane Nicholls

Great service from Total Bathrooms yet again. Andy Webb helped us make choices, check we saw what we were buying and save money. Two happy customers.

Richard Popp

Andy was brilliant from start to finish, and very patient! Showroom staff were helpful and there’s enough on display to help you with selection. All in all a very good experience.

Simon Bond

The Total Bathrooms team were great from start to finish and the end result looks fantastic. They were lovely to deal with and managed to bring the delivery date forward at the last minute when our installer had a cancellation and asked to begin the work a month earlier than expected. Really helpful team.

Simon Gray

Went in to see Dave on the weekend, he was super helpful and sorted everything we needed. Even managed to source a seconds item for one part so made us quite a saving too.

Sam George

We had very specific requirements to improve our bathrooms and Andy at Total Bathrooms provided the perfect answer. He visited out home and we had 2 visits to the showroom and he provided the options and was very patient with us as we refined the detail. Drawings and information provided to was was excellent as well as the possible choices provide to us. We are waiting for the opportunity to fit the bathrooms and enjoy them.

Cranky Chris

Dave was helpful, friendly and professional in helping us with ideas for refreshing our bathroom. We got an excellent deal with what we needed and it was all very much down to his help. Excellent service thank you.

Michael K

Second time I have used Mark Kerley for sales. Very helpful and pleasant.

Sandy Schofield

Very knowledgeable and friendly team. Prompt service and amazing value for quality products and finish.

Emma Hamilton

We looked at many bathroom shops and didn’t see anything we liked. We then visited Total Bathrooms and they had such a great choice. Credit to Mark who carefully helped us with our design. He patiently suggested ideas and when we were happy with each product, ordered it all for us. There was no sales pressure and he offered for us to go away and think about our order. Tash helped us to carefully inspect our items before taking them away. Nothing was too much trouble. We highly recommend Total Bathrooms and will certainly be returning when we decide to re-decorate our downstairs cloakroom. Mark and Tash were so friendly and helpful and are a credit to their employers. Thank you.

Lin Jefferies

I dealt with Lee and he was fantastic! I was totally clueless when it came to renovating bathrooms but Lee explained everything very clearly and gave brilliant advice. Would certainly recommend to others looking to transform their bathroom. 10/10

Gareth Young

I purchased a complete bathroom set, including, furniture (bath, etc), fittings and tiles, following a visit, and inhouse Design, by Andy Webb, at Total Bathrooms, in Bath. I found the Company professional, and very helpful in making my choice of items. Following receipt of all items at their Warehouse, a time was agreed, and the bathroom set was delivered, to the required home address, in one shipment. Based on my experience, l fully recommend Total Bathrooms, in Bath.

John Whyte

Total bathrooms have been brilliant – I loved the overall design. When it came to choosing which items to install I kept changing my mind and I never felt under pressure. Total bathrooms also recommended an installer who also turned out to be amazing. Thank you so much for everything- I am very pleased with the new bathroom.

Mary H

This is the second project for which we’ve used Total Bathrooms. For this project Michelle worked her magic with the space available. She created a layout that worked for us. Her patience was exemplary as we changed our mind a number of times. We would recommend Total Bathrooms for service and product.

Anne Horrocks

Top notch products and great service. Lee and his colleagues made our very stressful renovation project much more smooth with their careful planning and checking of fixtures.

Clare B

Total Bathrooms were amazing! Very responsive, knew what they were talking about and took their time to listen to the spec. I wouldn’t hesitate to use them again.

Alexandra St Quintin

Great advice and very patient.

Sarah Williams

Excellent service and guidance from Lee to help us choose our new bathroom. Would highly recommend.

Victoria Stevenson

Always been extremely helpful and friendly and will go beyond to get you the best deal. Whole team were brilliant from the showroom, warehouse and delivery team.

Andrea Hathaway

Andy was extremely helpful during both of our visits and we would recommend Total Bathrooms to anyone looking for help and advise regarding a bathroom remodelling project.

John Chilcott

Very good service. Rob was helpful, knowledgeable and tolerant of my endless procrastination and indecision. Total Bathrooms also have links to various preferred fitters; ours, Don, was excellent – a thoroughly pleasant man who did a fine job. I would very much recommend Total Bathrooms.

Matthew Butler

Although a lot of their standard showroom bathrooms are high-end and thus very expensive, they also have a lot of seconds in their upstairs display area (you need to ask) and they also have much more in another warehouse. We kitted out our cloakroom with units a fraction of the price of new ones, often with no sign of any defect. The staff are very helpful.

Alastair Pidgeon

Amazing service as always from Total Bathrooms would not shop anywhere else for anything bathroom related. The team are a joy to deal with and always go the extra mile. Cannot recommend them enough.


I can totally recommend Total Bathrooms, they have just finished overseeing the refit of our bathroom. All the staff we met were professional, friendly and helpful but never pushy. But a special thank you to Lee for hand holding us through the whole process so well. Also many thanks to Chris Balzan who fitted our tiny bathroom which is small but now perfectly formed.


Excellent service from total bathroom from start to finish. Lee was phenomenal in his approach, cooperation, flexibility and professionalism. Other staff members including Natasha was exceptional in sorting out any change in my order. I picked up the wrong sized shower tray but the whole team was so understanding and cooperative in getting me the right shower tray with least possible delay. Everyone I called to get an update I was greeted with kind words and supported throughout this whole installation. I can’t recommend Total Bathroom highly enough. They are a team of gems.

Imran Safeer

Our first experience following a recommendation. Extremely efficient – goods arrived ‘next day’. Two members of staff put the large items in my car for me. Would definitely go back.

Mark Line

Lee was incredibly helpful, knowledgeable and friendly. He listened to our needs and worked with our budget. The process was smooth and we’re excited to get our bathroom fitted.

Susan Harris

A great range on show and fantastic customer service. Highly recommended!

Emma Mallon

Lee has been very helpful from the beginning to the end of the process. Thank you.

Sammer Tang

Great service. Lee was very patient and took the time to really understand our requirements and provided support and choice.

Sophia Swatton

Very friendly and helpful. Really went above and beyond, spending extra time to make sure the design worked for us and good follow up with myself and the plumbing/fitting team who were turning this into reality. I am happy to recommend Total Bathrooms and Dave Chard in particular on the basis of the service I received.

Margaret Blagbrough

We have a tiny bathroom with an awkward shape, but Rob managed to come up with the perfect design that met our needs and stayed within our budget, and we now have a beautiful bathroom. He paid attention to many details, and our builder even commented on how well detailed his measurements were on the plans provided to us. Thank you.

Theresa Bebbington

Michelle was an absolute star from start to finish. Nothing was too much trouble. Good old fashioned customer service that you rarely get anywhere these days. We will definitely be recommending them to everyone.

Lee Salter

Eddie was both helpful and patient with my hand drawing and vague ideas. Pleasantly and efficiently done and pretty competitive prices.

Sarah Magraw

We recently had the pleasure of having our downstairs cloakroom designed and fitted by Total Bathrooms. It started brilliantly with Lee coming out to visit us in the ‘bath car’ and take room dimensions. His thoroughness was evident from the outset with every possible measurement taken and once a brief conversation was had, we made an appointment to visit at the showroom in Bath. To say the showroom is an Aladdin’s cave of bathroom treasures would be an understatement, and our imaginations ran riot at the endless possibilities that lay before us.

This was our second meeting with Lee and it was here that we looked at the CAD drawings created from the initial measurements of our cloakroom. It was also at this point that we discovered Lee’s infinite patience and problem solving skills. No matter how many design queries we posed him, he was able to recommend an alternative solution and decipher the cloakroom puzzle. It was during this meeting that we received a list of approved tradespeople that eventually led to us hiring Andre Pyper to fit our cloakroom. A subsequent meeting to choose the white goods and fittings and we were off.

Andre and Luke turned up exactly as arranged. To say they worked hard would be an understatement, demolition was quick and effective with mess being kept to a bare minimum. Before we knew it the cloakroom appeared before our eyes, the workmanship exemplary. A slight hitch in materials arriving over, Andre completed the job in a supremely timely fashion. We couldn’t have been happier with the standard of work, communication and general professionalism. Highly recommended.

To sum up, in choosing to use Total Bathrooms you will receive a standard of customer service you thought had disappeared; nothing is too much of a problem and the entire process is a seamless delight from start to finish. We cannot recommend this company highly enough and hope you enjoy the experience as much as we did.

Mike Wiltshire

Fantastic customer service from Michelle – the range of choices is overwhelming but she focused on what I needed – an inexpensive basin and pedestal for a rental property – and suggested a few suitable options. So I had good advice, and choices, but not too many! Very pleased with my purchase, thank you.

Gillian Austen

Thus far, our dealings with Total Bathrooms, in particular Rob Myers has been excellent. All aspects of the way forward with our planned ensuite replacement have been thoroughly attended, and we have no hesitation in recommending Total Bathrooms.

Harry Blud

Michelle specifically went above and beyond to help me with my tricky request. I cannot thank her enough. She was so nice and extremely helpful.

Alexandra Faint

Fantastic staff, very helpful and friendly. Guided us through the whole journey and got very good price. Very much recommend the whole team. Mark Kerley was in charge of our project and was excellent!

John Syke

The staff are very friendly and helpful, whether you arrive booked or un-booked. They really know their job, too, and can answer just about any question. Terrific collection of seconds as well as a really wide-ranging showroom.

Robin Teoh

Rob was very helpful and couldn’t have done more. He explained everything to me and advised on what would be best for what I needed. I would definitely recommend Total Bathrooms.

Pat Griffith

Excellent service. The staff were very helpful and I would certainly recommend Total Bathrooms for any project, large or small.

Ian Herbert

The service recieved from Total Bathrooms was professional and efficient. Andy was thorough and informative in helping to design our new bathroom. Clearly very knowledgeable, he was quick to point out compatibility issues and to explain the limitations of space and installation requirements. Whilst we couldn’t get their online design tool to work, with a wide range of products to suit all budgets and a friendly, personable approach, Total Bathrooms should be everyone’s first port of call.

Duncan Matthews

Thanks to Eddie who went above and beyond to source me a spare part. He saved me time and money, and offered some useful advice.

Top customer service.


First class service. Michelle helped us design our new bathrooms and had lots of excellent ideas to make our decisions easier. Couldn’t have asked for more, I would definitely recommend them.

Stuart Condon

Very helpful salesman who listened to our ideas and made them a reality. Delivery was on time and a replacement cabinet swiftly sent out when a minor issue was found with the original. We’re very happy with our new bathroom.

Rebecca Goulding

I have worked with Total before and this time the experience was as good if not better Andy has endless patience and I found him extremely helpful. I have ended up with exactly what I needed within my budget so thanks Total and to all the staff.

Ronna Bourne

I have used Total Bathrooms for two jobs in the last 2 years, and I am very happy to recommend them to others. Their design stage is incredibly helpful for deciding on what you like and understanding what fits in the space, almost impossible to do a bathroom remodel without that I found.

Eddie Barber at TB has the patience of a saint and was happy to change bits and bobs, and rethink the design when I changed my mind or budget! He is to be commended, very knowledgeable about what works and doesn’t and honest in his advice. Their customer service is great, straight on it if there is a problem or you need help. I will happily use them and their approved fitters again. They also have some good sales.

Lorna Jackson

The whole team have been so helpful and engaging. They helped redesign our bathroom and were very professional and knowledgeable.

Leanne Gover

Over the past few years I have equipped 5 bathrooms with the help of Total Bathrooms. They have a good variety of stuff on offer, including can’t-tell-the-difference seconds at bargain prices. But the real win is their customer service. This goes from an initial visit to visits to your house and computer generated plans until you are happy. Then they look after the whole process of getting the equipment to your house on the right day at the right time. What more could you ask for? So a strong 5 stars from me.

Paul Brewster

I did not have a clue about bathroom fittings, Andy guided me through the process and explained various options open to me for replacing my existing shower, which was over the bath, to a walk-in one. He was very professional, helpful and patient as I did take time to make a final decision, there was no hard sell. The fittings supplied were of good quality and delivered when they said they would be. I commend their delivery men who had to bring everything up 3 flights of stairs to my flat. All in all a very positive experience.

Caron Mills

Very knowledgeable, patient and thorough team. Did not mind multiple questions and insisted on checking with the fitter that products I had chosen would work with our plumbing. Thank you for making this project a reality.

Justine Price

From start to finish the service has been excellent. Eddies patience was unlimited and his designs have met all our needs and are simply beautiful.

Sue Tumelty

I was delighted with the experience of purchasing a bathroom from Total Bathrooms. It was for a tricky space in a period building. Andy Webb was just superb and a total professional in designing a bathroom and helping me to select furniture and other accessories to fit the small space that matched my wishes (and was similar to one in the showroom). He made everything very easy and was concerned more about meeting my needs and wishes than just selling. Andy was also unfailingly cheerful and unflappable producing the drawings which we amended following discussion in a couple of respects and nothing was too much trouble. Once I had decided on the final order Total then crucially are willing to recommend fitters and once an estimate has been agreed dovetail the delivery with the fitter’s availability. Aqua Bathrooms provided a prompt estimate, great front office staff and a superb fitter Richard Nash who stripped the bathroom to its foundations (and solved the drainage problem) and then built the beautiful luxurious bathroom on top with a beautiful finish. It is such a pleasure to use already. Once it is painted it will be perfect!

Kerena Chu

Helpful, attentive, knowledgeable staff. Great deals to be had in the clearance department!

Alison Binks

”We’ve had our 3rd bathroom from Total Bathrooms and they’ve always been really helpful, helping us to design it to the exacting standards of my wife and I”

Mr Berry

Professional, good advice, soft sell.

Christopher Deane

Jonny and Tash gave me as much time as I needed, made recommendations and gave advice, in spite of my order being comparatively small. Prices were good and there were plenty of displays to browse. I was very happy with the service and prices.

Haven’t received the product yet as not due for another couple of weeks but can talk about the service in store which so far has been great. We had a sit down session with Andy who was not only extremely patient with our indecision throughout but was also extremely knowledgeable, helpful and pleasant. He designed our bathroom space beautifully giving us suggestions of how to keep the cost down and how to make the most of our space. A thoroughly great experience, so much so that we’ve now decided to do a second bathroom at the same time (were originally planning to hold back on this). They have quite a breadth of styles available too so really are worth a visit.

Anabel Higgin

Was very impressed. I was given as much time as I needed and helpful advice was given. Would recommend.

Avril Love

The whole experience, from first contacting them to getting the final quote has been extremely efficient. Would highly recommend them, especially Andy Webb who went the extra mile to help us bring both rooms in on budget and with the spec we wanted. First class service!

Trevor Smith

Super place to buy bathroom gear- Michelle has been excellent in helping us design and supply all our bathrooms- We cannot recommend her enough!

Andrew Girdher

We’ve never had to get a new bathroom before, Michelle has guided us through the process and been so patient when we had no clue, the prices we have found to be very competitive. We are yet to have it fitted so will update once complete – Thanks so much Michelle.

Sheralyn Harrison

I have used Total Bathrooms on two occasions to plan a new en-suite and a new bathroom. On both occasions the service has been excellent. Rob and Natasha have a wealth of experience and provided room surveys, plans and a good advice on products and design options as well as a list of recommended fitters. I can recommend this company without hesitation.

Hugh Kearney

A great experience getting our bathroom upgraded and Michelle was absolutely wonderful in every way. Fully recommend!

Jessie Osborn

Friendly, patient and knowledgable service. Great help from Michelle and all of the team. Would highly recommend.

Anna Morris-Davies

Very patient and thorough . Offered alternatives. Would recommend.

Sandra Fudge

Have used total bathrooms over last few years renovating our own bathrooms and our daughter also has used them on our recommendations. Very helpful with design and products.

Derek Stanford

Excellent customer service from Rob & the rest of the team at Total Bathrooms. Rob had superb product knowledge & was great at solution finding and suggesting great options. Thanks, can’t wait to see the bathroom in place!

Aly Spencer nee Phippen

We visited Total Bathrooms to kit out our downstairs shower room. We were assisted by Andy who was great, very patient and provided lots of advice on the various products that could be suitable. Would definitely return to Total Bathrooms in the future!

William Scrupps

All of the staff at Total Bathrooms are incredibly helpful and knowledgeable. I worked specifically with Rob and Dave to select bathroom goods for 3 bathrooms. Both were patient, efficient and responsive to changes in the plans. I highly recommend them and Total Bathrooms.


7 Years ago we bought a Bathroom suite from Total Bathrooms Brassmill lane Bath. Yesterday I took my rain shower head into the shop to find out where to buy a new one. Wait there a minute said the Gentleman assistant. I’ll have a look in our spares box. He found one. I said brilliant how much? He replied nothing sir you are welcome! Well you can’t expect any better service than that. And he didn’t even work there when we bought the original. Absolutely Brilliant.

Steven Crooks

Having scoured the area for bathroom showrooms, Total Bathrooms the stand out compared with all the others including the national chains. Really helpful supportive with great advice and guidance and respecting budget constrains. Ive had a perfect bathroom fitted that meets my needs; today and in the years to come. I couldn’t be more pleased and the support given from initial enquiry through to design ordering delivery and subsequent fitting was exemplary. Dave was my Sales Designer and a really great guy, plus others I spoke with were all equally helpful. Go nowhere else except to benchmark. Total Bathrooms are superb.

Guy Deatker

Top service from Total Bathrooms on every visit I’ve made over maybe 6 months to plan a bathroom and shower room refurb. Great products, love the seconds prices, totally recommend.

Alison Bowker

Such a great bathroom place. Really good prices and staff are very friendly and knowledgable. Andy particularly helped get everything I wanted for my bathroom within my budget. Highly recommend!

Nina Singh

Excellent customer service from Andy Webb and the rest of the team. I haven’t received the product yet as not due for another few weeks but the service in store has been excellent. We had a sit down session with Andy who was not only extremely patient but was also extremely knowledgeable helpful and pleasant. I couldn’t have asked for more. I would definitely recommend Total Bathrooms.

Mary Oaten

They have a comprehensive display area which was very useful. Extremely helpful staff who ensured our bathroom products were delivered in a timely way and provided excellent after sales support Would recommend them to anyone contemplating changing their bathroom.

Vivien Burgess

This is a great bathroom shop! What really stands out is the amazing customer service. Staff are extremely knowledgeable on anything bathroom related and will help you design and source your bathroom to either a simple or very high end specification.

Rosie Ashworth

Expansive show rooms and lots of advice & guidance to hand for those with little experience of bathroom fitting. Good quality furniture & bathrooms fittings. Competitive pricing.

Liz Tibbs

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