Latest Announcement 5th January 2021:
Whilst we are seeking to avoid any unnecessary contact with people during lockdown, if you have an urgent project or plan that is relying on getting the measurements right before the end of lockdown and you are not confident to take these yourself, we will be able to complete a Covid Safe home survey under the new lockdown guidelines.
Please call in advance to arrange this with one of the friendly team. In order to attend and assist customers in their home we have implemented a two step protocol.
- We will contact customers on the day of the booked survey to check:
- that it is possible to maintain a safe distance while on site.
- that no-one in the home or on site is experiencing any covid symptoms or has been in contact with anyone experiencing these symptoms.
- Assuming that the answers to 1. are all clear we will ensure that the staff member undertaking the survey is feeling well without a temperature (this is taken every day), has hand sanitiser and is wearing appropriate protective equipment including a mask and gloves while on site.
We will then visit your home and measure your proposed bathroom, cloakroom, wetroom or ensuite and discuss the possibilities considering your ideas, needs and wants for your new room at a safe distance. We would very much apreciate you wearing a mask if you wish to be in the same room as the team member during the visit.
One of our designers will produce a 2D plan of the space back at the showroom and make contact with you to arrange a video appointment to show you the plan, discuss the design and how the suggested products will work well together. Of course you can make changes at any time and we will meet with you virtually as many times as necessary to get everything just the way you like it!